Contact Us

Contact Us

Need help with a product or an existing order? The Velqessa customer support team can assist with product questions, order updates, shipping information, returns, payments, privacy-related requests, and other service concerns.

velqessa is an online retail store operated by Beijing Chicheng Technology
Co., Ltd. The company is responsible for the sale of products,
order processing, customer support, returns, refunds, and other transactions
conducted through velqessa.com.

Legal Entity: Beijing Chicheng Technology Co., Ltd.

Registered Address: Room 102, 1st Floor, Building K5, No. 98 Guangqu Road, Chaoyang District, Beijing, China

Email: service@velqessa.com

Customer Support: Monday–Friday, [TIME]

When contacting us about an existing purchase, please include your order number and the email address used at checkout. This will help our team locate your order and assist you more efficiently.

If your order arrives damaged, defective, incomplete, or incorrect, please include clear photos or videos showing the item, packaging, and shipping label.

Please contact us before returning any item. Our customer support team will review your request and provide the correct return instructions and return address for your order.

We aim to respond to all customer inquiries within 1–2 business days. Requests involving shipping carriers, payment providers, order investigations, or privacy matters may require additional review time.