Frequently Asked Questions

How do I place an order?

To place an order, select the product you wish to purchase, choose any availableproduct options, add the item to your cart, and follow the instructions provided
during checkout
Once checkout has been completed successfully, an order confirmation will be
sent to the email address provided at checkout

CanIchange or cancel my order?

If you need to request a change or cancellation, please contact us as soon as
possible after placing your order
We will make reasonable efforts to assist before fulfillment begins. However
changes or cancellations cannot be guaranteed once an order has entered
processing, fulfillment, shipment preparation, or dispatch

How canItrack my order?

When tracking information becomes available, it will be sent to the email
address used at checkout.
Please note that tracking activity may take time to appear after a shipping labelhas been created, and carrier updates may vary depending on the shipping
provider

When will my order arrive?

Delivery estimates may vary depending on destination, product availability,carrier operations, customs review, weather conditions, holidays, and other
factors outside our reasonable control
For additional information regarding delivery estimates and shipping
procedures, please review our Shipping Policy.

What should Ido if my order is damaged, incorrect, orincomplete?

If your order arrives damaged, defective, incorrect, or incomplete, please contactus promptly.
To help us review the issue, please include your order number and clear photos
of the item, packaging, and shipping label where applicable. We will review the
information provided and advise you of the appropriate next steps

What is your return process?

Before returning any item, please review our Return Policy and contact us for
return authorization and instructions.
Returns sent without prior authorization or without following the provided
instructions may not be accepted.

Which payment methods are accepted?

Available payment methods are displayed during checkout and may vary
depending on location, currency, device, and the payment services available at
the time of purchase.
Contact Us
If you have any additional questions, please contact us at
service@velqessa.com