Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Shipping Policy
Order Processing
Orders are typically processed within 1–3 business days after payment has been
successfully confirmed. Processing time is separate from delivery time.
Estimated Delivery Times
Estimated delivery times vary by destination and shipping method. For orders
shipped to the United States, standard delivery generally takes approximately 7–12
business days after dispatch. International delivery times may vary depending on
the destination, carrier, and customs processing.
Shipping estimates are not guaranteed delivery dates. Any available shipping
options, costs, and estimated delivery times will also be displayed during checkout.
Shipping Methods, Costs, and Delivery Estimates
Available shipping methods, applicable shipping charges, and estimated delivery ranges are displayed at checkout when shipping options are supported for the selected destination.
Any delivery timeframe shown at checkout or provided in connection with an order is an estimate only and does not constitute a guaranteed delivery date.
Tracking Information
When tracking information is available, a shipping confirmation will be sent to the email address provided at checkout.
Delivery Delays
Delivery may be affected by carrier operations, customs review, weather conditions, transportation disruptions, holidays, remote delivery destinations, or other events outside our reasonable control.
We will provide available information when possible; however, we cannot guarantee carrier transit times or delivery timelines once an order has been handed over to the carrier.
Customer-Provided Delivery Information
Customers are responsible for providing complete, accurate, and deliverable shipping information at checkout.
If you notice that your delivery information needs to be corrected, please contact us immediately. We cannot guarantee that changes can be made after order processing or shipment preparation has begun.
If a package is returned, delayed, misdelivered, or requires reshipment due to incomplete or inaccurate information provided by the customer, reasonable reshipment costs may apply.
International Orders
Where international shipping is offered, customs duties, import taxes, brokerage fees, clearance charges, or other local fees may apply.
Unless otherwise stated at checkout, such charges are the responsibility of the recipient and are not controlled by Velqessa.
Lost, Stolen, or Delivered Packages
If tracking shows an unusual delay or a package cannot be located, please contact us so we can review the available carrier information.please contact support@velqessa.com with your order number.
If tracking indicates that a package has been delivered, customers should first check the delivery area, mailbox, building reception, household members, neighbors, and the carrier where appropriate before contacting us.
Resolution of lost, stolen, delayed, or delivered package issues depends on the specific circumstances of the shipment and applicable carrier procedures.
Split Shipments
Items included in the same order may be shipped separately. In such cases, packages may arrive at different times and may be assigned separate tracking numbers.
Free Shipping
Eligible orders of US$49 or more qualify for free standard shipping. Any geographic
restrictions or exclusions will be displayed during checkout before payment.
Shipping Origin
Orders may be fulfilled from our own or partner facilities depending on inventory availability and the delivery destination.
Contact Us
If you have any questions regarding shipping or delivery, please contact us at
service@velqessa.com