Return Policy

Return Window

Customers may request a return within 30 days after confirmed delivery of the order. Before returning any item, customers must contact us so that we can review the request, determine eligibility, and provide the appropriate return instructions.

How to Request a Return

To request a return, contact support@velqessa.com and provide your order number, the item you wish to return, the reason for the return, and photos or videos where relevant.

Return Eligibility

Unless an item was received defective, damaged, incorrect, or otherwise eligible under applicable law, returned merchandise must be unused, unworn, unwashed, unaltered, and in its original condition.

All included parts, accessories, manuals, product documentation, and original packaging must be returned with the item. Proof of purchase is required for all return requests.

Non-Returnable Items

Certain items may be excluded from return for health, safety, personalization, hygiene, or product-integrity reasons.

Non-returnable items may include, without limitation, personalized or customized goods, opened hygiene-sensitive products, gift cards, items marked as final sale, and products expressly identified as non-returnable.

Any applicable exclusions will be stated on the product page or communicated before a return request is approved.

Damaged, Defective, Incorrect, or Incomplete Orders

Customers should inspect their order promptly after delivery. If an item is damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

To help us review the matter, please include your order number and clear photos of the product, packaging, and shipping label. We will review the submitted information and, where the claim is validated, provide an appropriate remedy in accordance with applicable law and our store policies.

Return Shipping

Customers are generally responsible for return shipping costs for preference-based returns, including returns due to change of mind, incorrect selection, or other reasons not caused by an error on our part.

If Velqessa confirms that an item was defective, damaged, or sent incorrectly, we will provide an appropriate remedy and return or resolution instructions.

Original shipping charges are not refundable unless required by applicable law or expressly stated otherwise.

Refunds

Approved refunds will be issued to the original payment method after the returned item has been received and inspected.

Refund processing times may vary depending on the payment provider, card issuer, or financial institution involved.

Where permitted and clearly applicable, we may deduct amounts for missing parts, excessive use, damage, alteration, or loss in value of the returned item.

Exchanges

Exchange availability depends on current product availability and inventory levels.

In some cases, the fastest option may be to return an eligible item and place a new order after the return request has been approved.

Order Cancellations

Cancellation requests must be submitted as promptly as possible after an order is placed.

We cannot guarantee that an order can be canceled once order processing, fulfillment, shipment preparation, or dispatch has begun.

Contact Us

If you have any questions regarding returns, exchanges, cancellations, or refunds, please contact us at service@velqessa.com